TERMS AND CONDITIONS

Airport Pick-ups

Thank you for choosing our transportation services. We want to ensure that you have a smooth and stress-free experience with us. We understand that travel can be unpredictable, so we track and monitor all incoming flights, provided we have the flight number. Please take note of our policies for airport pick-ups below.

CURBSIDE OR OUTSIDE PICK-UP POLICY

We recommend curbside pickup if you travel frequently with one bag or less.

  • Our professional chauffeurs will be waiting for you outside the airport for curbside pickup.

  • Once you’re ready to be picked up, simply establish contact via cell phone with our office or driver, and the driver will pull up the vehicle to the curbside (outside the terminal) with the name sign in the window.

MEET AND GREET

  • Our dedicated chauffeurs will park the car and greet you in person at the baggage claim area, proudly showcasing a personalized signboard and providing extra help with completing all airport formalities.

  • A meet-and-greet fee of $25 will apply to this exceptional service.

GREETER SERVICE

  • Our committed chauffeurs will handle parking and personally welcome you either at the arrival gate, the exit from the aircraft, or in the private terminal, proudly displaying a customized sign, ensuring a smooth and relaxed arrival.

  • There is a charge of $35 for the premium greeter service.

WAIT TIME POLICY

We understand that waiting can be frustrating, so we wait for you so you don’t have to, we have a wait time policy in place.

  • Waiting time at the airport starts after the first 30 minutes for domestic flights and 45 minutes for international flights beyond the estimated flight arrival time.

  • After the grace period, we charge a fee per minute for Luxury Sedans, Luxury SUVs, and 14 Passenger Vans (point-to-point rides).

  • Sedans: $1.5 per minute.

  • SUVs: $2 per minute.

  • Sprinter: $4 per minute.

  • By using our services, you agree to pay any applicable wait time charges as outlined in this policy.

If you’re unable to locate your chauffeur, please collect your bags and contact our office immediately. We’ll gladly connect you to your chauffeur or direct you to the designated meeting area.

Overtime pay applies after the first 15 minutes of waiting time at non-airport locations.

HOURLY SERVICE

SEDAN/SUV/PERIMUM SEDAN:

  • Sedan/SUV can be booked for a minimum of 2 hours.

  • Premium Sedan can be booked for a minimum of 5 hours

Vans, mini-COACHES, BUSES:

  • Van, Mini-Coaches, and Buses can be booked for a minimum of 4 hours.

CUSTOM VEHICLE  (Strech LIMO, Custom Vans, PARTY BUSES, HUMMER):

  • To book custom vehicles, the minimum hours will be 5.

PAYMENT POLICY: POLICY RESCHEDULING: CANCELLATION POLICY

We want to make payment as easy and stress-free as possible for you. We understand that plans can change, so we have a cancellation and rescheduling policy in place. Please note the time frames and fees associated with each policy.

  •    Tolls, wait time, overtime, or additional stops if applicable will be added after the conclusion of the trip.

  •  Any refunds or adjustments to the reservation amount will be subject to transaction charges borne by the customer.

  •   Early morning (before 7:00 AM) or late-night (after 10:00 PM) pick-up times will incur an additional $15.00 fee. For further information, please feel free to contact us.

  •  All International rides will incur an additional $75.00 booking fee

  •  If a passenger fails to show up at the designated location for a reserved ride, a no-show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged

SEDAN/SUV

  • The Sedan or SUV reservation payment will be charged 24 to 48 hours before the scheduled pick-up.

  • The customer may request to reschedule their reservation at least 12 hours before the scheduled pickup time

  •  If the customer reschedules the reservation within 12 hours of the scheduled pickup time, a cancellation fee of 50% of the total trip cost including gratuity will be charged.

  • If the customer reschedules the reservation within 2 hours or less of the scheduled pickup time, 100% of the total trip cost including gratuity will be charged.

  •   Customers who cancel their reservation 24 hours or more before the scheduled pickup time will receive a full refund of the reservation amount.

  •  Customers who cancel their reservation within 24 hours of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

VANS, COACHES, MINIBUSES, BUSES

  • A deposit of 25% is charged on the day of booking for Vans, Coaches, Buses, and Minibuses the remaining 75% amount will be charged 15 days before the pick-up date 

  •  If the reservation date is 15 days or less away, 100% of the reservation amount is charged at the time of reservation.

  •  The customer may request to reschedule their reservation at least 10 days before the scheduled pickup time

  •  If the customer reschedules the reservation within 5 days or less of the scheduled pickup time, a cancellation fee of 100% of the total trip cost including gratuity will be charged.

  •  If the customer reschedules the reservation within 10 days of the scheduled pickup time, a cancellation fee of 50% of the total trip cost including gratuity will be charged.

  •  Customers who cancel their reservation 30 days or more before the scheduled pickup date will receive a full refund of the reservation amount.

  •  Customers who cancel their reservation 15 days or more but less than 30 days before the scheduled pick up the 25 % deposit paid at the time of the reservation will not be refunded.

  •  Customers who cancel their reservation within 15 days of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

CUSTOM VEHICLES (STRETCH LIMOS, CUSTOM VANS, PARTY BUSES

  •   A deposit of 50% is charged on the day of booking for Custom Vehicles (Stretch Limos, Custom Vans, Party Buses) the remaining 75% amount will be charged 15 days before the pick-up date.

  •    If the reservation date is 15 days or less away, 100% of the reservation amount is charged at the time of reservation.

  •   The customer may request to reschedule their reservation at least 7 days before the scheduled pickup time

  •   If the customer reschedules the reservation within 10 days of the scheduled pickup time, a cancellation fee of 50% of the total trip cost including gratuity will be charged.

  •  If the customer reschedules the reservation within 5 days or less of the scheduled pickup time, a cancellation fee of 100% of the total trip cost including gratuity will be charged.

  •  Customers who cancel their reservation 30 days or more before the scheduled pickup date will receive a full refund of the reservation amount.

  •  Customers who cancel their reservation 15 days or more but less than 30 days before the scheduled pick up the 50 % deposit paid at the time of the reservation will not be refunded.

  •  Customers who cancel their reservation within 15 days of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

NO SHOW POLICY 

  •    For point-to-point pickups, the chauffeur will wait for the customer for a duration of 30 min. If the customer does not arrive within this time frame, it will be considered a “no-show.”

  •  In the case of domestic flight arrivals, the chauffeur will wait for the customer for a duration of 45 min. After this period, if the customer has not arrived, it will be treated as a “no show.”

  •  For international flight arrivals, the chauffeur will wait for the customer for a maximum of 1 hour. If the customer fails to appear within this timeframe, it will be marked as a “no show.”

  •  In the event that the customer contacts the company/chauffeur after the specified wait time has passed, a late contact fee equivalent to 50% of the grand total of the ride will be charged to the customer.

  •    In the event of a “no show” scenario, where the customer has not arrived within the stipulated wait time, the reservation amount will not be refunded. This policy is in place to ensure the efficient operation of our services and to account for any delays that may affect subsequent bookings.

OTHER POLICIES

  •  The company cannot be held responsible for passenger flights or trains that are missed, canceled, diverted, delayed, or any other incident the company cannot control which fails by the customer to comply with the above-required cancellation policy.

  • The company is not liable in the event of a mechanical breakdown while in a vehicle and will only be responsible for making up lost time at a mutually agreed-upon date.

  • The client assumes full financial liability for any damage to a vehicle caused during the duration of the trip by them or any members of their party. The driver has the right to terminate the ride without a refund if there is blatant indiscretion on the part of the client (s)

  • The company is not responsible for delays or the termination of a ride caused by unsafe winter road conditions (i.e., not salted, accidents, etc.) and/or traffic delays.

  • The company is not responsible for articles or bags left behind in the vehicle. For any items that get shipped, a USPS shipping fee plus a $25 service fee will be charged. Shipping is ONLY available within the United States

  • Vehicles cannot be loaded beyond seating and luggage capacity.

  • An additional fee of $75 will be applied for international rides.